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1. Introduction
Who We Are: Kuuka Technologies Limited (“Kuuka”, “we”, “our”, “us”) is a digital platform connecting buyers and suppliers for procurement and delivery services. By accessing our Digital Products (website, app), you agree to these Terms and our Privacy Policy.
Purpose: These Terms govern your use of our services, including online ordering, net payment terms, dynamic pricing, AI-driven risk assessments, and logistics management. They detail our rights and your responsibilities and limit our liability as permitted by law.
2. Data Processing & Legal Bases
Expanded Data Processing: We collect personal information, payment data, voice recordings, and behavioral analytics. Processing is based on:
- Consent: Where you have explicitly agreed.
- Performance of a Contract: Necessary for providing our services.
- Legitimate Interests: For system security, risk assessment, and service
Expanded Data Processing: Data transfers outside the EEA/UK are protected using Standard Contractual Clauses (SCCs) or the UK Addendum.
AI/ML Transparency: We use AI (e.g., our assistant Eli) for risk scoring, dynamic pricing, and route optimization. Users have the option to request human review of AI-driven decisions.
3. Payment & Financial Data
PCI DSS Compliance: All payment transactions are processed via PCI-certified third-party processors (e.g., Stripe, Square). We do not store raw card data.
Net Payment Terms: Deferred payment options (e.g., Net 30/60) are facilitated through our platform. These are agreements between buyers and suppliers. Kuuka's role is solely to facilitate transactions and assess risk, and we disclaim liability for buyer defaults.
FCA Disclaimer: Kuuka is not a regulated financial institution. Financial insights provided are for informational purposes only.
4. Supplier & Credit Risk Data
Risk Assessments: All payment transactions are processed via PCI-certified third-party processors (e.g., Stripe, Square). We do not store raw card data.
Disclaimers: Kuuka does not guarantee the accuracy of risk scores or the creditworthiness of any party. Users acknowledge that decisions based on these assessments are at their own risk.
5. Delivery & Logistics
Independent Contractors: Delivery services are provided by freelance drivers and supplier-employed drivers, who are independent contractors. Kuuka is not a transport provider and is not liable for delivery delays, damages, or driver misconduct.
Liability Disclaimer: Any liability for delivery-related issues (delays, lost/damaged goods) is strictly limited as detailed in our service rules. Suppliers and drivers must maintain their own appropriate insurance and comply with all relevant transport regulations.
6. User Rights & Controls
Data Portability & Deletion: Users may request copies of their data and request deletion via our support channels.
Voice Data: Users can request deletion of voice recordings used for ordering.
AI Opt-Out: Users may request a human review of AI-driven decisions, such as risk scores or driver assignments.
Marketing Preferences: Users can update their preferences via our settings to control the types and frequency of communications.
7. Limitation of Liability
General Exclusions: Kuuka is not liable for:
- Financial losses arising from buyer or supplier defaults.
- Reliance on AI-generated insights (e.g., dynamic pricing, risk assessments).
Advisory Nature: Dynamic pricing and inventory recommendations are advisory only. Kuuka does not guarantee profitability or the accuracy of predictive insights.
Force Majeure: Kuuka is not liable for disruptions caused by events beyond our control, including AI system failures, third-party API issues, or regulatory changes.
Marketing Preferences: Users can update their preferences via our settings to control the types and frequency of communications.
8. Dispute Resolution
Mandatory Arbitration: Any disputes arising from these Terms shall be resolved via individual arbitration under ICC Rules, waiving class action rights.
Jurisdiction: Disputes will be governed by English law and subject to the exclusive jurisdiction of the English courts.
9. Supplier and Driver Obligations
Compliance Requirements: Suppliers and drivers must comply with all applicable laws (including ESG standards, labor practices, and insurance requirements). Non-compliance may result in delisting or suspension without liability on Kuuka's part.
Indemnification: Users indemnify Kuuka against any claims arising from their breach of these Terms or violation of third-party rights.
User Content: Users retain ownership of any content they submit, but grant Kuuka a perpetual license to use, copy, and distribute such content.
10. Service Availability
No Guaranteed Uptime: Our services, including smart inventory, voice ordering, and reporting features, are provided 'as is' without guaranteed uptime. Scheduled maintenance or unforeseen issues may temporarily disrupt services.